A car supermarket sold me a car with defective tyres - and won't pay for replacements?

I purchased a car from a car supermarket and over the first week of driving observed that there was an excessive vibration present a motorway speeds. I contacted them and explained the issue and also advised...

I have just discovered that my used car was sold to me with the DPF removed - who is responsible?

I bought a used Jaguar XF from a garage a year ago and it has just failed its first MoT since I've owned it. On investigation, it turns out that the Diesel Particulate Filter has been removed at some point...

Our lease car was resprayed - why are the lease company charging us £700?

I have just returned a car at the end of the two year lease. While we had it, we had a non-fault accident and one side of the car had to be resprayed. The work was carried out by an approved body-shop...

Our used car developed a fault - is the dealership liable or the warranty company?

My daughter recently purchased a 2009 MINI Cooper from a small dealership. At the same time she purchased an extra nine months warranty to the three months warranty included in the price, costing her an...

A dealer won't send me the warranty for a car I bought two months ago - what should I do?

Almost two months ago I bought a five year Range Rover from an authorised Land Rover in Guildford, Surrey. The salesman repeatedly says he is sending me the warranty, but nothing arrives. Also the spare...

A dealer is refusing to repair a car which was faulty after just two months - what should I do?

I bought a used car in February and after two months the turbo is broken. The car was smoking and burning oil fast, with two separate garages confirming the turbo is broken. I have asked the trader to...

A hire car firm claims a car was returned late and has charged for it - what can we do?

An Australian friend hired a car in UK and was upgraded. The car was returned in perfect order with a tank of fuel and he has copies of the contract and documentation. Back in Australia, money was taken...

A driver hit my car while parking and admitted blame - so why have my insurer settled for split liability?

When I was halfway into a parking space at school a car park, the car in the space next to me reversed out and bumped my car with significant force. She said she was to blame and we exchanged insurance...

I was sold a car that was previously damaged - am I owed compensation?

I’m having a nightmare with my local Audi dealer. They sold me a six month old Audi A6 with 7000 miles on the clock. After owning the vehicle for just over six months, paint has started to come off the...

Dealer refused my rejection of a faulty new car - what should I do now?

I bought a brand new Mercedes-Benz GLC Coupe. After 28 days it broke down and had to be recovered. I sent a letter expressing my short-term right to reject the vehicle for not being of satisfactory quality...