Why is my dealer taking so long to repair my Nissan X-Trail's turbocharger?

I bought a May 2004 X-Trail 2.2 Sport DCI (136) back in 2005 from a fleet company with 16,000 on the clock. In 2006, just out of warranty, the fuel pump "split" and after a week of vague communication...

Did a local garage cause a fault on my Citroen C5 and what can I do about it?

I took my Citroen C5 into a local independent garage for a new head gasket. The garage said it would take the best part of a week and quoted approx. £500. At the end of the week they phoned to say that...

My girlfriend's BMW Z4 was damaged on a garage forecourt - where does liability lie?

My girlfriend recently chose her local BMW garage to repair the bodywork of her Z4 after a brick was thrown at it. However, before she had taken back ownership of the car after it had been repaired, another...

Good customer service from Hyundai when my new ix35 was delayed.

I ordered my new Hyundai ix35 some 11 weeks ago with a trade-in on my old car, a Land Rover 2. I have now sold that privately instead of trading it in. I said to the dealer that because of the long wait...

My Ford C-Max's engine was destroyed during a service - should I accept a reconditioned replacement engine?

After my Ford Focus C-Max was returned from its annual service at my local branch of a major service centre, I noticed a slight intermittent rattling from the engine. Having returned the car three times...

Should my 9000-mile Suzuki Swift need a new head gasket at service time?

I put my Suzuki Swift 1.3 petrol (2008) for its two-year, 9000-mile service at a Suzuki dealer, and was informed that the head gasket had to be replaced as this was a normal part of the service for this...

Unstable door

My three-year-old BMW 320i SE Touring has just encountered a DSC unit failure and I have been quoted £425 for the repair by the local dealer. The car is three months out of warranty and has only done 18,000...

Power struggle

I have been a FIAT owner for a number of years now, but it has come to my attention that my 2006 Panda with 70,000 miles on the clock now needs work for a power assisted steering failure which my dealer...

Volk heros

Some weeks ago I wrote to four nearby Volkswagen dealers enclosing a specification for an automatic VW Golf Estate 1.4SE TSI and inviting them to respond with their best price and estimated delivery time....

I've had terrible service from a Vauxhall dealership - do I have a case to claim damages?

On 14 June I took my 2005 1-litre Vauxhall Corsa to a local Vauxhall garage, as it had developed an oil leak that needed investigating. I was told the car needed a new timing chain, breather hoses and...