The dealer says my son's GAP insurance is invalid, despite selling it to him in the first place. Is the garage liable?

My son bought a new car almost three years ago and paid for GAP insurance at the time, to cover the difference in the insurance settlement and the cost of a replacement car should the car be stolen. The...

A garage misfuelled my Saab 9-3 Convertible - should I ask for an engine warranty?

I took my Saab 9-3 in for its first service which was completed late and left the car dirty. The garage agreed to collect the car and perform a valet as a gesture of goodwill. However, on returning the...

Two Citroen main dealers had very different solutions to a squealing noise from my Xsara Picasso.

I have a Citroen Xsara Picasso (diesel) with 91,000 miles on the clock. A squealing noise, sounding like a slack alternator drive belt, developed when accelerating. The car was booked into the nearest...

Eclectic shock

We have just bought a second hand car from a dealer and we found we had to immediately replace broken rear springs and shock absorbers. We understand that we can claim against the dealer, especially as...

Golf war

On 23 October 2009 I purchased a 2002 Golf 130 TDI from an established dealer for £4,500. It had 97,500 miles on the clock, but single owner and FSH, main dealer to 88,000. It came with a warranty from...

My Hyundai i30 still has a fault despite French Hyundai garages attempting to fix it. Should I return it to the UK?

You may recall that some weeks I approached you with a problem concerning my i30 diesel auto here in France and how I could not get a Hyundai garage to remedy the fault. An update. Two Hyundai garages...

Should I buy GAP insurance from the dealership with my Toyota Prius?

I am buying a two-year-old Toyota Prius for £12,000. The dealership wants to sell me GAP insurance for £350 for three years - ouch! Do you agree that this type of insurance is sensible? I can get four...

I have a BMW 320d SE first registered November 2002, that I bought second hand from a BMW dealer in 2006. The aircon pump was about to fail a month ago, picked up by my estimable mobile mechanic and he...

Glowing report

I own a Mercedes C220CDI and at the last service I was advised that 3 glowplugs need replacing. A price was quoted but I was advised that if the plugs were difficult to remove or broke in the process the...

How do Suzuki make money during a cost price sale event?

My Suzuki dealer has sent me an 'exclusive invitation' as a valued customer, as they must sell 40 new cars to reach their target (assumedly before the new registration) within the next 10 days. They are...