Most recently answered legal and consumer advice questions
I own a January 1, 2016 registered SsangYong Rexton ELX 2.2 diesel automatic. Whilst it has performed as expected, I have experienced repeated (five) visits to the dealer to resolve the issue of the engine...
About a year ago I emailed you with the dreaded problem of Mercedes-Benz Fire Opel red paintwork blistering. You told me at the time that I lawfully have to give them the chance to put the problem right,...
I bought a 2012 Jaguar XJ for £15,500 from a small dealer and it had done 111,000 miles. Took it for a service and cam belt (which I knew it would need) and was advised it needed a new gearbox! There was...
Today my dad was filling up the screenwash in his 2016 BMW X6 and he noticed a patch of rust, about 5mm by 10mm, in the white paintwork in the engine bay. What should he do? He changes car in 3 years time...
My Mercedes-Benz GLC Coupe 220d is crabbing in reverse. I read with interest that I am not alone and that this is a common problem with this model. Mercedes have tried it on with me saying I should pay...
I bought a 2012 Ford Focus 1.6 TDCi about 5 months ago, after 3 1/2 months (out of warranty) it started to develop a misfire when warm. Driving along at 30mph in third or fourth is difficult, but at 50mph...
Is the law changing for child seats and, if so, what is it changing to?
What is the difference between the Skoda Rapid 1.2 TSI 90PS and 86PS version? Is the latest the same engine as used in the current Octavia? Is there anything to watch for, such as the timing belt/chain...
My grandson owns a 4 year old BMW 1 series, petrol which has done 52,000 miles. Recently two red lights appeared on the dash and he took it to a BMW dealer who quoted him £160 per hour for the diagnostic...
I bought an Audi A4 Avant TDI six weeks ago from an independent Audi dealer. I am happy with the car but I have not received my logbook from the DVLA. The garage told me that they had not yet sent the...
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