When does a 'fully refundable' deposit become non-refundable?

I enquired about a car I had seen online. The dealer was some distance away and I could not visit for a test drive for 2 or 3 days and was told that a 'fully refundable' deposit would secure the car until...

Deposit paid to dealer but no vehicle

Paid a deposit on a motorhome (trader selling it) after I left I needed some info so emailed him with info required. He has never contacted me I always contact him and get excuses, he had agreed to deliver...

Did I need to refund a deposit?

We tried to sell a vehicle on eBay and we got a buyer who wanted it without seeing it. The listing said no MOT or road tax. They sent a deposit for £150.00 by cheque. When they came to see the vehicle...

I put a deposit on a used car that failed an HPI check - how do I get my deposit back?

I've paid a £200 deposit to a small car dealer for a 55-plate Vauxhall Vectra SRI. The deal was my car and £2800 but he was selling it for a mate of his. I was going to pick the car up in three weeks and...

I've ordered a new car but the delivery date has been put back. Can I cancel it?

On 27 June I ordered a new car over the phone from a main dealer. I used an internet broker to get the deal but am still paying several hundred pounds more. I was happy with this as the dealer is close...

A dealer sold a car I'd put a deposit on - is this a breach of contract?

Last week I agreed to purchase a used Ford S-Max from a national Ford dealer. The deal was negotiated and a price agreed. The car I was purchasing was not viewed as it was at another branch of the dealer....

Can I get my deposit back after test driving a car with incorrect mileage?

I have just paid a £200 cash deposit on a used car at a trader's premises. We test drove it and the car appeared ok. At the time I had no internet access, however on return home I carried out a VOSA MOT...

Can we pull out of a deal after paying the deposit over the phone?

We paid the deposit for a car over the phone and overnight had second thoughts about whether we wanted to go ahead. We told the dealer this the next morning, but they say we will lose the deposit. We haven't...

How can cash deposits safely be made with a bank following the sale of an expensive vehicle?

I read with interest your answer to a gentlemen who had advertised his car via Amazon. It was surprising to read that the bank drafts and cheques were not 100 per cent reliable in securing your money even...

Why was my deposit withheld on a BMW 525d when I decided I no longer wanted the car?

Could you offer advice on a silly predicament I find myself in. I had email dialogue on 10 May 2010 with a dealer concerning a 2003 BMW 525d, with warranty, at £6445. It seemed reasonable and I showed...