An EGR valve replacement for my Audi A6 isn't covered under warranty - is this fair?

I own a 2013 Audi A6 diesel, which for the past six weeks has sporadically gone into limp home mode with the engine management light flashing. Each time, restarting the car has cleared the fault and it's...

Our approved used Skoda has suffered multiple faults since purchase - do we have to accept it back when it's repaired?

I purchased a Skoda Yeti from an authorised Skoda dealership 12 weeks ago with a full Skoda service history. However, it has been off the road, in their garage for 17 days with broken suspension springs,...

I was mis-sold a car that apparently had a warranty - can I reject it for a full refund?

I bought a Mazda in December 2017. It had 10,000 miles on the clock and I paid £16,000. I was sold the car with the remainder of the 21-month manufacturer's warranty, so I had six months left on it. The...

I had a no fault accident, but the other party's insurer are impossible to contact - what do I do?

I had an accident in December 2017 that wasn't my fault. The other driver's insurers, Quote Me Happy, are proving impossible to contact. The other driver doesn't seem willing to help. Where do I go from...

My car developed a fault just out of the warranty period - should I have to pay for work to be done on it?

My 2015 Ford Fiesta has done 36,000 miles, I've had it from new. It's five weeks out of warranty and the the engine management light came on. It was a suspected coil pack, but the garage changed the coil...

I was sold a car that still legally belongs to the previous owner - what do I do?

I bought a car from a major dealership and informed them it would be used as a taxi. I told them I needed to book the car in for its taxi test in five days, which they said was fine and that the car would...

Water is leaking through a windscreen replacement - is the dealer liable for selling me a faulty car?

I have a 2012 Vauxhall Insignia. I noticed dampness in the drivers footwell so I took it to a Vauxhall dealership under warranty. After a long investigation, they came to the conclusion that it was an...

Petrol was removed from my car while at a garage - what can I do?

I recently had an accident and my car went to a garage for repairs. I made sure a asked for a copy of the document that showed my car with no other damage and with 3/4 of a tank of petrol. When I collected...

My classic was damaged inside a rented garage - who is liable?

I rent a garage from a local housing association and I park my classic Saab 900 in there. I recently visited the garage to find that they had replaced the roof without informing and with the car in situ....

The dealer who sold me a vehicle with a broken engine won't replace it - what are my options?

I bought a 2011 Volkswagen Caravelle with the 180PS engine 10 weeks ago. Since owning, it has been burning oil at an alarming rate - way higher than Volkswagen consider acceptable. Fuel consumption has...