Why did a minor repair to a Caterham that I hit with my Volvo V40 cost over £20,000?

My Volvo V40 2001 is due for insurance renewal and like any wise fellow I checked first on price comparison websites. But as I had reversed over a Caterham last June in a petrol station (easily done) I...

Why is Autoglass's windscreen repair cost for our BMW E38 so high?

My wife's year 2000 BMW 728 E38 requires a new windscreen. We contacted our insurer, Swiftcover and were told that we could have the replacement handled completely by Auto-Glass. I phoned them a few days...

Thanks to Fawdington Mini for their help in replacing an electrical unit on my wife's MINI Cooper.

Two weeks ago the Dynamic Stability Control Unit failed on my wife's 5-year-old MINI Cooper (with 45,000 miles on the clock). I was quoted £937.22 for the replacement part by the staff member at Fawdington...

Why are insurance repairs to my son's SUV taking so long?

My son recently acquired a new SUV; this was after a long delayed wait. Sadly, after two months' ownership, it was damaged while road parked. The driver responsible admitted responsibility and an insurance...

Why did my neighbour take his car, which I'd damaged, to be repaired at an expensive garage?

My next-door neighbour's relative's car was parked on their drive, and I reversed into it and just scraped the side, and took a chip out of the light unit. I offered to pay for the damage done out of my...

What are the implications if someone chooses not to use a car repairer recommended by their insurance company?

A few months ago I scraped the left-hand rear door and bumper of my KIA cee’d against a wall. No other vehicle or person was involved. I decided to have the car repaired, but as I had not used my insurance...

Thanks to Pentagon Hyundai Wakefield for fixing my i10's faulty headlight levelling switch.

For some months, my new Sept 2010 i10, 1.2 auto has made an elusive “Urr-urr, Urr-rr” noise, when on the road or engine running in "park." I ruled out the heater fan. Next I examined the cooling system...

Scuff of creams

I would welcome and appreciate your advice on how to remedy three grazed areas on the backrest and head restraint of the black leather passenger seat on an 18-month old Mercedes. This damage is in the...

Saab customer service success story

Thought you might be interested in my recent experience with my Saab 9-3 2.8-litre estate. The car is four years old but has only covered 19,000 miles and has just failed the MoT with a broken front...

Why was Volkswagen reluctant to repair an ESP system fault on my Jetta?

I purchased a Volkswagen Jetta from Car Giant, White City for £9,639 in March 2008. It had had one owner (Avis) and a very low mileage. Car Giant gave it a clean bill of health. I subsequently had it checked...