Why won't Ford pay for a bonnet release cable repair on my Mondeo?

My car is a March 2009 Ford Mondeo 2.2-litre Titanium X five-door. I became the second owner on 18 August 2009 and the car has now covered 25,902 miles. It has regularly been serviced by a Ford Main Agent...

Nissan Qashqai - do I have a case under the Sale of Goods Act 1979?

Could someone advise me whether I have case here under this SOGA. We purchased a brand new Nissan Qashqai in Jan 2011. In May it went in and had a new clutch, its currently back with the dealer having...

Is the dealer responsible for selling me a Mercedes-Benz B-Class with a rust problem?

I would be grateful if you could provide advice on the following issue I am having with Mercedes-Benz. I purchased a B-Class from the used approved scheme five months ago. Recently, whilst washing the...

Can I claim back the cost of a diagnostic test for a fault on my Jaguar S-Type?

You gave me sound advice recently about a problem with my second hand S-Type Jaguar. Having purchased the vehicle from a Jaguar dealer some 130 miles away (as they had the model I wanted) I have paid £298...

Has a batch of faulty tyres been fitted to the Honda Jazz?

I took delivery of a new Honda Jazz 1.4i EX on 6 November 2009. The second annual service was carried out on 24 October 2011, at which time it had completed 8494 miles. It was found during the servicing...

Should a crack in the screen be repaired by the dealer before I buy this Alfa Romeo 147 Lusso?

Yesterday I took delivery of a 4-year-old Alfa Romeo 147 Lusso. Before buying the vehicle I pointed out to the salesman that it had a windscreen chip which is eye-level on the driver's side, and when it...

Can we return our Nissan Juke for failing to achieve its quoted mpg?

My wife has just purchased a new Nissan Juke automatic 4-wheel drive from Charles Hurst, as her health dictates an automatic. Nissan states combined fuel consumption is 37.2 mpg and extra urban of 47.1....

Why do online breakers' yards encourage you to call premium phone numbers?

A warning. I used www.breakeryard.com to obtain a set of wheels for winter tyres and received a dozen or so competing emails from breakers. I selected my preferred quote and dialled the mobile number 07013...

How can I encourage my dealer to replace a smeared windscreen on my Land Rover Freelander?

I have a 2011 Land Rover Freelander XS TD4. Diesel 2,179cc, windscreen marked: Land Rover 43R - 00 1566 ASI M848 DOT459. My Freelander, purchased from new in April this year, has various smears over most...

What could be causing my Honda Jazz automatic to 'judder' when pulling away?

I would be grateful for your opinion and advice with a problem I have with my Jazz. It is an automatic purchased new in September 2003, with 33,000 on the clock. It is driven mainly around town and monthly...