Just repaid the lease on our Skoda Octavia and it's now stopped working - can we get our money back?

My 2012 Skoda Octavia stopped working after 4 years of ownership from new. The dealer cannot work out the fault, we repaid the lease 5 days before the car stopped working. Any chance of getting money back...

What are my legal options against a dealer who didn't tell me my Volkswagen Caddy had accident damage?

In January 2015 I purchased a used 2013 Volkswagen Caddy van (15,000 miles) from a Volkswagen branch. So far I've needed a new rear axle replaced under warranty after it was found to be bent (Feb 2016)...

Why does the frequency and price of fixing faulty VWG vehicles seem at odds with their popularity?

I enjoy reading your column on a Saturday morning. I have noticed over the years that VWG products seem to feature quite significantly, both in frequency and expensive resolution. This seems at odds to...

How will Volkswagen split compensation between past and previous owners?

The suggestion is that any VWG compensation will be paid per car to all the previous owners as well as the current owner of an affected vehicle. How will previous owners prove that they once owned an affected...

Nuisance compensation call

I was contacted by a company called The Claims Helpline this week, encouraging me to claim compensation for a collision with a truck last year. I have already done this, but heeding your previous answers...

Can I recover the cost of repair on this used car?

A 56 plate Ford Focus bought from Trader required new front brake pads & discs within 3 weeks of purchase. Am I in my rights to expect at least a large contribution towards costs? I contacted dealer by...

Shoddy garage work - am I entitled to compensation?

A wheel bolt has been cross-threaded into the rear hub of my 2001 VW Polo SDI. My local garage has advised that, as a result of this, the rear hub will need to be replaced at a cost of £138. A new tyre...

Engine light on, so the dealer drained fuel!

I purchased a four-month old Venture edition Mazda MX-5 with 1050 miles on clock. Test drive was okay a week before. After buying car (empty fuel directed to shell garage down road) Filled up with Unleaded...

What compensation can I expect while my screen is fixed?

I recently bought a BMW 5 Series brand new. After a couple weeks I noticed the windscreen was cracked on the inside and BMW agreed it had been installed wrong. They let me drive it until it smashed two...

You can use the Claims Regulation Unit to stop spam calls relating to accident claim compensation.

AM of Bolton complained (Compensation culture - Saturday July 21, 2012) of being plagued by phone calls from firms telling of compensation awaiting if suffering aches and pains arising from an accident....