I paid £1000 deposit for a car that wasn't as described - how do I get my deposit back?

I paid £1000 deposit to a garage for a car I was interested in. After 48 hours, without viewing it or signing anything, I saw it had 3400 extra miles on the clock than was stated. I decided to cancel because...

My Ford Focus ST needs an expensive repair for a known issue - can I claim the money from Ford?

My 2013 Ford Focus ST experienced uneven engine running in December. A Ford dealer traced the problem to the engine wiring harness - a problem for which the car was recalled in the USA. The harness was...

A dealer won't send my car's documents, so I can't tax or insure it - what do I do?

I bought a used car online. The seller said he was a trader and the car was advertised as a part-exchange, just MoT'd with a one year warranty. I booked to view it (80 miles away) over the weekend at his...

The cambelt broke in my car long before the recommended replacement - should the manufacturer offer a free fix?

I have a 2014 Skoda Octavia vRS TDI with 88,000 miles and a full service history. It isn't due another service for 8000 miles, but the cambelt has just snapped. I don't know what engine damage has been...

A garage did £2400 of unnecessary work to my car - can I claim this money back?

My 2004 Toyota Previa suffered loss of power in the snow. The AA got it to work enough to drive it to my dealer. Even though the AA driver told them about the fuel filter, the dealer ignored that and diagnosed...

A kid on a quad bike damaged my car - can I take the father to small claims court?

I was driving with my ten year old at around 10-15 mph (there are people who can vouch for this) when I heard a thud. When I got out it, I realised it was a child who had run into my car on a quad bike....

I bought am ex-demo car and the clutch has failed after 5500 miles - should the dealer repair it for free?

On 1 June 2017, I bought a Nissan Qashqai ex-demonstration car with 2000 miles from a Nissan main dealer. The clutch failed last week, so I took it in to the same dealer for repair. The car has now done...

We bought a faulty 2006 BMW X3 - does the dealer need to refund us if he won't fix it?

We bought a 2006 BMW X3 six weeks ago. It recently lost power while my wife was driving and it whines when accelerating. I called the dealership where we got it from and then took it to them to look at....

A dealer manually cleared fault codes from a faulty car I purchased - does he now have to accept my refund request?

I purchased a 2007 Citroen C4 Picasso on December 1 2017. I quickly found the car would judder, hesitate on pulling away and cut out on me. I informed the garage of this, and they said that was normal...

We sold our car to a garage but they won't send us the money - what do we do?

We took my wife's car to Evans Halshaw on 27 December 2017. They appraised the car and made an offer, which we accepted. We completed all the paperwork, and were guided through the process by the salesman....