I recently bought an approved used BMW that's very faulty - what are my rights?

On 1 October 2017, I purchased a BMW 5 Series (approved used from a BMW dealership. Since then the car has been in for repairs three times. It shut down on the motorway, had warped front discs and split...

I asked for 50,000 miles per year on a PCP contract - the dealer has only given me 8000, what are my rights?

I bought a car and requested 40,000 - 50,000 miles per annum on a PCP term. This is also shown in an email to the dealership. However, it’s come to light that I have only been given 8000 per annum. What...

If a car is blocked into a parking space by another parked vehicle, what should the driver do?

I was at a train station yesterday evening to collect a relative and buy tickets. At the ticket booth, a lady was in some distress. Her parked car was blocked in and on return from London she could not...

I paid the deposit for a car and the dealer then cancelled the sale - do I have any legal redress?

I viewed a car advertised online by a sole trader. We agreed on the advertised price, I paid a 10 per cent deposit and then agreed to collect the car today. This morning I recieved a text saying the price...

Our reconditioned engine was faulty and damaged our car - is the supplier responsible for the repair costs?

We bought a reconditioned engine for our Volkswagen Passat Estate TDI online, which came with a two-month guarantee. They delivered it and our mechanic fitted it, but it was faulty. We had to send it back...

A neighbour reversed into my car and is blaming me - what do I do to stop the claim being 50/50 fault?

I have recently been involved in an incident where I reversed out of my relatives' driveway and was stationary on the roadside. A neighbour then reversed out of a parking bay and reversed into my door....

The dealer damaged my car by over-tightening the wheel nuts, but they refuse to cover the cost - what do I do now?

I have a 2011 Ford Focus, which I bought from a main dealer in February. I went to get an MoT and knew that I would need new tyres. The garage tried to remove the locking wheel nuts on all four wheels,...

Someone damaged my car but then refused to pay for the repairs - what do I do?

I was rear ended by a driver who admitted responsibility. The damage wasn't heavy and he asked if he could pay for the repair as he was in the motor trade and his insurance premium would rocket. We exchanged...

My new Skoda Superb Estate's Front Assist feature won't work - should Skoda fix it under warranty?

I bought a new Skoda Superb Estate seven months ago. When driving a few weeks ago, a warning light appeared on the dashboard saying 'Front Assist Not Available'. The light has been on ever since. My local...

My Volkswagen Polo has endless starting problems - what could it possibly be?

I've been having a series of issues with my 2012 Volkswagen Polo for the past couple of months and I’m at my wits end as it appears to have an ‘undiagnosable’ problem. It's leaving Volkswagen and my local...