I just bought a faulty new car - am I entitled to a refund if I didn't sign the logbook?

I bought a vehicle and paid in full for it, only to find on the trip home there was a gearbox problem. I then found out that only the seller singed the logbook. I have the vehicle and one half of the logbook...

Daughter was involved in a no-fault accident - is a notification only or no-fault claim best?

Someone has reversed into my daughter's car while she was stationary in car park. It caused £300 of damage to her car. We have notified her insurer, who are processing it as a no-fault claim. However,...

Dealer tampered with new car speedo - what do I do?

After owning my new car for two months, I noticed that the speedo has been removed - either when new or when having some paint touched up as they reset my trip mileage. It's missing the screw interior...

What are the rules surrounding vehicle emissions stickers when driving in France?

I'm told that certain French cities now require cars to display a sticker stating their official emission values. Apparently lots of Brits are being fined by the French cops for failure to comply. Is this...

A bodyshop lost an irreplaceable part of my Ford Capri - what do you advise I do?

I've owned a Ford Capri Injection for 23 years. In October 2015, I delivered my car to a local restoration bodyshop in order to have a bare metal respray carried out. The proprietor notified me that he...

My Mercedes-Benz has constant DPF issues that aren't due to my driving - what should I do?

I brought a brand new Mercedes-Benz GLA 220d last September. Within three months of ownership my engine management light came on and the cars power was restricted. The earliest Mercedes-Benz could book...

Dealer can't find the fault on my Honda CR-V - how do I get it fixed while it's still under warranty?

My Honda CR-V has an intermittent fault, when in first gear - it jumps out of gear. I've taken it to the dealership, who've said they have put it on their machine and can't find anything. They say nothing...

Charged £800 for changing address on insurance - is a refund likely?

My daughter recently notified her insurer, Hastings Direct, of her change of address for the remaining three months of her insurance policy. She then received a confirmation message from Hastings, followed...

The auto gearbox in my Ford S-Max has failed - should Ford take liability?

My Ford S-Max needs a new automatic gearbox at three years, 47,000 miles. Ford will not accept liability. How should I proceed?

My insurer are refusing to honour my extended warranty - do they have to pay for repairs?

I purchased two years extended warranty on a Mercedes-Benz C-Class, purchased from Motorpoint. The car recently developed a fault, which was rectified by a Mercedes-Benz garage, having first received authorisation...