Is poor electric range on my new Volkswagen Passat GTE grounds for rejection?

My company car just came up for replacement. As I largely do short trips, I decided to ditch diesel and got a Volkswagen Passat GTE last week. My commute is just over 10 miles each way, so I had hoped...

What do I do if the dealer who sold me a faulty car refuses to respond to my refund request?

I purchased a faulty car from a garage and, after discovering this, told the garage that I wanted a refund under the Consumer Rights Act 2015 because the car is not fit for purpose. We only had the car...

What are my rights if I bought a used van with an undisclosed worn clutch?

I bought an SWB van from the dealer on 19 January 2017. It had a full service history, 123,000 miles and I paid £2400 with VAT. I drove home and left it over weekend but when I drove it on 23 January...

Should we change our car's timing belt because of an oil leak?

My wife's 2002 Ford Focus 1.6 was bought second hand just over 2 weeks ago. We noticed a small amount of oil leaking from the engine, and took it to a repair shop. They looked and said they couldn't find...

Can I reject my Mercedes-Benz GLC before final payment?

I am due to take delivery of a new Mercedes-Benz GLC next month. Should I check it and reject it before the final payment or accept it and fight afterwards?

What do I do if a dealer refuses my rejection of a mis-sold car?

I purchased a car which me, and a witness, were told had full service history. It doesn't. I wrote stating I am rejecting the car but have had response back saying the sales person now denies telling us...

Mercedes-Benz won't acknowledge wheel judder problem on the GLC - what do I do?

I picked up my Mercedes-Benz GLC43 on 9 November following a test drive of the GLC250d in early September and 3 happy years of owning an GL350d. The following day I received a call from my sales adviser...

My Mercedes-Benz AMG is having steering problems on full lock at low speed - what do I do?

We own a Mercedes-Benz AMG 4matic with the same issue that you have written about on the Mercedes-Benz GLC and GLA a few days ago. So far we have had the same response from Mercedes AMG in writing and...

Should we reject our new car if it has a faulty turbo?

Our new Land Rover Discovery Sport (purchased 19 December 2016) had to be recovered after less than 250 miles due to smoke coming from under the bonnet. The local dealer has now told us the car's turbo...

What should I do about rust in the engine bay paintwork?

Today my dad was filling up the screenwash in his 2016 BMW X6 and he noticed a patch of rust, about 5mm by 10mm, in the white paintwork in the engine bay. What should he do? He changes car in 3 years time...