Admiral are trying to unlawfully write off my car - what should I do?

I bought a 2003 BMW 540i Touring M-Sport in February 2017 from a dealer for £6900. It is a rare model and very high spec. I insured with Admiral fully comp. April 15th 2017, I pranged the front end of...

I informed my insurer of an incident and they logged it as a claim - is that allowed?

I've been looking for a car insurance quote, but between 2014 and 2015 I was involved in two accidents (one fault and one no-fault). However, when I inputted these for an online quote, a third claim had...

Is it normal practice to sign a credit agreement to have my car repaired?

Several weeks ago another vehicle ran into the back of my car causing minor damage; cracked number plate and small star shaped crack to bumper. Insurance is with Hastings, who have passed me onto Auxillis,...

Who is liable for undisclosed damage to our secondhand car?

My husband brought a 2014 Skoda Yeti in November 2016. Recently, a warning light came on while he was driving and a hissing noise was audible. The car was taken to our local Skoda dealer who found substantial...

Insurance asked us to choose a bodyshop for repair work - how do we go about this?

My wife's 2014 Vauxhall Corsa was reversed into whilst parked at work. The third party has accepted responsibility and we've been in contact with their insurance company, who have asked us to supply two...

My insurer refuses to suspend my policy while I get a new car - what do I do now?

I was recently involved in an accident which wrote off my car. I've notified my insurer without claiming and the third party hasn't claimed either (I suspect she was not insured to drive to begin with...

Why do you advise use of claims management companies?

I've noticed that you often advise using accident claim management companies when making a claim against a third party, instead of one's own insurance company. I thought that's what insurance companies...

A car claims I drove into them when I was parked - how will this pan out?

I parked (engine off) in a lay-by to the side of a main road to drop off my passenger, who's 77 years old. I turned to the side to say goodbye, when he shouted to look out and I saw a car reversing at...

I hit an unregistered car - will my insurance company sort it out?

I clipped a parked car trying to squeeze past in a narrow street. Exchanged details after calling at a nearby house. Only got a name and mobile phone number as he said it was sort of a courtesy car whilst...

A minor accident is now costing me a fortune - can you help?

My car was subject to a very minor accident whilst parked car outside my home, whilst a third party was attempting to park. The damage was very minor (possibly none to theirs and a small mark on my bumper)...