MINI power steering pump failure - Should the dealer pay?

The power steering pump (PSP) has failed on my wife's 2004 MINI. I understand that this is a common problem and my local dealer has refused to offer any goodwill payment as the work was carried out by...

Ford refusing to replace engine under warranty

Two months ago my car broke down and needed to be towed home by the RAC. My local Ford dealer diagnosed the problem as a blown spark plug which had disintegrated and damaged the forth cylinder, requiring...

Gearbox failed after 32k miles - what should I do?

I have owned a 2009 Vauxhall Insignia 1.8 Exclusiv (petrol) from new and have always had it serviced and MoT'd at my local dealership from where I bought the car. The car has covered 32,500 miles and I...

DMF failure after 4 weeks - who should pay for repairs?

I bought a used Mazda 3 a few weeks ago from a Hyundai dealership - it was apart exchange. I have found out today from my (heroic) mechanic that the dual mass flywheel is breaking and due to the severity...

Can a dealer offer limited warranty?

I'm buying a 2006 Discovery 3 which has done 106,000 miles. The car looks fantastic and well cared for., but the dealer is offering a six month warranty, restricted to a £500 claim at any one time. If...

Faulty baring - wear and tear or warranty issue?

Recently, the nearside front hub nut on my two year old Hyundai i10 started to work itself loose. I only noticed it when I tracked it down to a non-engine related noise. After jacking the car up I found...

Buying a new Golf Estate - who will carry out the warranty work?

Following your advice, I am trying to negotiate a great price for a new Volkswagen Golf Estate. My local dealer wants £19,115, including trade in, while another dealer (which is much further away) is asking...

Can I reject my used car?

I bought a 2010 Audi A8 last year, but have always felt that something was not quite right with it. The problems started under light acceleration, with a lag in power then a sudden surge. I initially put...

Faulty Renault Kangoo - should I be fixed under dealer warranty?

My elderly father bought a 2004 Renault Kangoo three months ago from a dealer. As part of the deal, he got three months warranty, but has had lots of problems with the car. Recently, the airbag light...

Steering malfunction on Ford S-Max - what are my rights?

I have a 2011 Ford S-Max that I purchased in April 2012 from a main dealership. Since July 2013 the car has been suffering with a "Steering Malfunction" message, which renders the car unusable. I have...