A bodyshop lost an irreplaceable part of my Ford Capri - what do you advise I do?

I've owned a Ford Capri Injection for 23 years. In October 2015, I delivered my car to a local restoration bodyshop in order to have a bare metal respray carried out. The proprietor notified me that he...

My Mercedes-Benz has constant DPF issues that aren't due to my driving - what should I do?

I brought a brand new Mercedes-Benz GLA 220d last September. Within three months of ownership my engine management light came on and the cars power was restricted. The earliest Mercedes-Benz could book...

My insurer are refusing to honour my extended warranty - do they have to pay for repairs?

I purchased two years extended warranty on a Mercedes-Benz C-Class, purchased from Motorpoint. The car recently developed a fault, which was rectified by a Mercedes-Benz garage, having first received authorisation...

The clutch on my 2015 Ford Focus broke after 9000 miles - should Ford pay the £1227 repair bill?

I own a 2015 Ford C-Max 1.0-litre EcoBoost. The clutch burnt out on the M25 in horrendous traffic, I was lucky I found a stretch of the hard shoulder without an accident happening. Ford refused to pay...

An electrical part supplied by Nissan failed after five months - are Nissan liable?

The heater resistor pack on my Nissan Note failed and was replaced by my local Nissan garage for £172. The part supplied consists of two parts, the resistor and heat sink, and the wires and plug that go...

Is Ford liable for the clutch on my new Focus failing after 16,500 miles?

The clutch on my new Ford Focus failed after only 16,500 miles (20 months). Ford Customer Relationship Centre say "no defective part" and blame me for "riding the clutch". We may not be the best clutch...

I was charged a diagnostic fee after being told I wouldn't be - any suggestions?

I booked my car in for aircon failure and was told the diagnostic fee wouldn't be charged if work was done. I had work done (for £840) and find the diagnostic fee was charged after all. The phone recording...

I had an accident due to safety issues with my Audi A3 - what do you advise I do?

I had an accident whilst driving my Audi A3 and have now received a letter regarding a safety recall for NOx emissions. The letter states that until the safety modification has been carried out, I must...

My friend's partner hit my car and is blaming me - should I take him to court?

At a recent family reunion, my friend's partner backed into my car in torrential rain - before I'd even moved - causing serious damage to my car. He shot off at great speed, driving in a highly dangerous...

My garage damaged my car and fixed it badly - are they liable to fix it properly?

My Fiat Panda went into the Fiat dealer for some warranty work. When I returned to pick it up, someone had scratched from the front drivers door all the way to the back wing. They admitted fault and took...