Rust on a used vehicle
Bought a Lexus RX300H from approved used Lexus dealer 6 weeks ago, about 200 miles from where I live.
Upon cleaning for the first time noticed small patch of rust at bottom of rear door. Was advised by selling dealer to take to local Lexus bodyshop as should be covered under manufacturer warranty.
Local bodyshop has advised the vehicle had previous damage and the skin hasn't been replaced properly therefore warranty null and void. Selling dealer is now saying there is nothing that they can do. Do I have any comeback?
Upon cleaning for the first time noticed small patch of rust at bottom of rear door. Was advised by selling dealer to take to local Lexus bodyshop as should be covered under manufacturer warranty.
Local bodyshop has advised the vehicle had previous damage and the skin hasn't been replaced properly therefore warranty null and void. Selling dealer is now saying there is nothing that they can do. Do I have any comeback?
Asked on 29 May 2012 by Simon Vernoum
Answered by
Honest John
Yes, your comeback is against the dealer who sold you the car with undeclared, badly repaired damage. He either has to fix it properly or give you your money back.
Our honest used car pricing is a little bit different to all the others. You can get to our values through make or model - you don’t have to follow a prescribed route. Plus, it’s live, which means we can react to changes in the market quicker than any printed price guide.
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