Most recently answered legal and consumer advice questions
We bought a used Ford Focus from a dealer one month ago and now the turbo has failed. We’ve been told the repairs will cost £1600. Where do I stand in refusing the car now and asking for money back or...
The ECU on my 2006 BMW 3 Series has failed due to water ingress caused by leaves blocking the drain holes. My warranty company has said the problem is not covered because they class water as a “foreign...
I paid for a parking ticket at a ferry port, which was to be displayed on the dashboard (non-sticky). When I got back from a two day trip a parking charge note was attached as the ticket had slipped down...
My 2008 Audi A6 2.0 TDI had an engine oil pressure pump failure in November 2012. Audi refused to assist on the basis that it had not been purchased or maintained by an Audi dealer. An engine rebuild at...
My son sold a motorbike back in the spring. Nothing wrong with the deal. He sent the relevant bits off to the DVLA next day. Now, six months later, the DVLA said he would be responsible for any fines etc...
In June 2011 I bought a Fabia vRS new from SMC Skoda Exeter. At the second service, with 12,000 miles, I mentioned the high oil consumption plus the fact the car had gone into limp home mode after some...
Three weeks ago bought an ex-demo Toyota Prius from a Toyota dealer that was advertised as having heated seats included within the specification. I specifically asked about this at the point of sale...
I own a 2006 BMW X3 2.0d Sport, which at 53,000 miles has suddenly lost all power. At the time it lost power, the car was towing a car and caravan.
I took the car to a BMW main service centre and ask...
A section of the dashboard trim on my Volkswagen Tiguan has melted/disfigured as a result of an air freshener making direct contact with it. When I informed Volkswagen they claimed this is not covered...
My Mazda MX-5 apparently requires a complete handbrake lever assembly after being delivered to my local main dealer on a tow truck due to an oil leak. There was nothing wrong with the handbrake when it...
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