Clutch failure - is my local garage to blame?

Two weeks ago the clutch pedal on my MG ZT 2.5 manual went. I took it to a garage who replaced both the master and slave cylinder. Before they started the work, the mechanic offered to replace the clutch...

Clutch failure on used car - should the dealer pay for the repair?

I bought a Rover 75 two weeks ago. The garage told me the car was in good condition and had a new clutch fitted less than 100 miles ago. Since then I’ve covered 400 miles and the clutch has failed. I...

New car needs engine rebuild - what are my options?

I purchased a new Chevrolet Captiva a few months ago. Within weeks of owning the car an oil drip appeared on my driveway and the dealer told me to bring it in for a check-up. However, on the way to the...

Am I liable to pay a fine for an offence which I can't prove I didn't commit?

I sold a vehicle recently, which was later caught using a prohibited to cars bus lane. In this time the DVLA had not had time to update their systems therefore the PCN came to me. Unfortunately I did not...

New lease car delivered with bodywork damage - what should I do?

My new BMW 330D M Sport Touring was delivered a few weeks ago; it had two small stone chips on the n/s rear quarter panel, and a hairline scratch on the black gloss part of the door. I corresponded with...

Sent a French speeding ticket for an offence which I did not commit. How should I respond ?

I hired a car from Hertz in Nice, France for five days in May. However, I have just received a speeding fine from the French authorities for driving at a different location later in July. How Can this...

Audi Q5 with hidden accident history - can I demand a refund from the dealer?

In Sept 2012 I bought a 2010 Audi Q5 from my local dealer. When I bought the car I specifically asked if it had any history of accidents, damage or repairs; I was told it had not. Earlier this year I...

Why are accident management solicitors referring clients to counsellors when there's no need to?

I have a friend who is a counsellor, and she told me last week that some of her clients were referred to her by solicitors acting on their behalf after a car accident. In some cases the clients were fine...

Can I force Volkswagen to help with an ABS/ESP fault on my Golf?

I have a fault with the ESP and ABS lights coming on intermittently in my Golf, and the car starts to jerk and brake on its own accord when the ESP light starts flashing at very low speeds. I think I have...

Dealer won’t replace dangerous cracking tyres on my used car – what can I do?

Last month I bought a 2007 Mercedes-Benz E350 from a Kia dealer. I noticed that it was making a groaning noise from the front, and informed the dealer. They told me to take it to a local garage (we agreed...