Are we entitled to a refund?

My father recently bought a used car from Evans Halshaw. His own car broke down and he needed a car urgently as my mother is in hospital 20 miles away and my father likes to visit daily. His own car...

Bought privately, but car has £2000 fault - where do I stand?

I bought a 2010 Volkswagen Fox last week, privately. I have since had a diagnostic test done by Volkswagen and the results show that cylinder three has excessive low compression resulting in £2000+ of...

Had accident, but guilty party won’t pay – what should we do?

My wife was recently involved in a road accident, which wasn’t her fault. The other party accepted liability at the scene and offered £800 to fix the car. However, after speaking to a mechanic, we found...

Insurance and pattern parts?

The time has come to renew my insurance with Direct Line and their policy wording now states that they may use parts not manufactured by the car maker. As my car is less than 1 year old and under warranty...

Incorrect tyre fitted

I recently had my car serviced and I asked the garage to fit a replacement tyre. When I picked the car up I was told that the tyres had been rotated and the new tyre fitted. The next day the tyre warning...

Honda Civic engine failure

My 2012 Honda Civic has been plagued with engine problems and at one stage caught fire whilst being inspected by the dealer. Since then it has been fitted with a new engine, but still suffers with problems....

Failed air con compressor on Volkswagen Passat

The air conditioning compressor has failed on my 2008 Volkswagen Passat 1.9 TDI, with 27,000 miles on the clock. The car has a full service history and has been well cared for. Is this a common problem,...

Complete engine failure with four year old Golf

I purchased a Volkswagen Golf 1.9 TDI Match back in February from Car Giant in London. I was the second owner, with the car previously being a fleet car. The car has 82,000 miles on the clock and was first...

I was sold a Toyota Hilux with a false service history - can I reject the car?

I bought a 3-year old Toyota Hilux Double Cab pick-up in November 2012. It was supposed to have come straight from Toyota with a full service history, according to the selling garage. A few weeks later...

Can I claim from a specialist who did some work on my classic car and damaged the brake master cylinder?

I am in the rather extended process of completely rebuilding a classic car. A couple of years ago I had all the major braking system components rebuilt by a specialist. I’ve only now got round to setting...