Is the dealer responsible for this Dacia problem?

I have had a few problem with my new Dacia - the most serious being the complete tow bar becoming loose when towing and causing damage to the rear bumper. The wrong nuts (not nylock) were fitted at the...

Damage to new car prior to delivery - do I accept the car?

The evening before picking up my new vehicle (£30K worth!) the dealer called to say the valet had driven it into a wall and the bumper and wing will have to be replaced at the body-shop. What are my rights?...

Mercedes-Benz won't replace my rusting tailgate

I have a Mercedes-Benz E-Class. It has been serviced by Mercedes-Benz dealers to date and should be covered for Rust for 30 years. My problem - a corroded tailgate - was investigated by Tonbridge dealers...

Carrying bulbs in France when our car has Xenons.

We're off to France in a few weeks & we are required to carry a kit of replacement bulbs with us. This is all well & good except our Mk5 Golf has Xenon headlights - so how do we accommodate the need for...

Eolys fluid bag on 207

I am now facing the third replacement of the Eolys fluid bag on my Peugeot 207. This is a serious issue if I am to believe my Peugeot garage - this stuff is highly toxic and carcinogenic. Peugeot can...

Who is responsible for my Ford Focus suffering from a blocked fuel filter?

I recently had a problem with my 2-year-old Ford Focus diesel whereby the car went into limp mode on the outside lane of a dual carriageway. The eventual diagnosis, some two weeks later, was that the fuel...

Problem with RS4 bought from main dealer

I bought an Audi RS4 from Leicester Audi in March 2012. I quickly noticed an intermittent juddering from the brakes so contacted the dealer. They told me to take the car into my local Audi centre (Bradford)....

Feedback on a deal and a question about insurance excess

After many years reading your column and "asking HJ" once and receiving a handwritten reply (back in the day, thanks), may I now contribute and agree with you about premium car discounts? A year ago...

Rejecting a new car for pulling to the left?

In March 2013 I purchased a new BMW 5 Series from a local BMW dealer. The car was delivered to the correct specification and all was well until I had travelled about 1200 miles (mostly on motorways) when...

Lots of serious problems with a recently purchased £4800 car

I recently bought a BMW 330 for £4800. On way home the engine management light came on. The dealer was informed and he more or less said its how you drove it away!? On inspection the next day we found...