Do I have to pay my way out of a finance agreement on a dangerous car?

I have owned an Audi A6 Ultra from new since June 2014. In that time I have had a total electrical failure and 2 steering malfunctions - the latest one just before Christmas 2016. The Audi dealership acknowledged...

Should I be charged a diagnostic fee for a vehicle under warranty?

My 2014 Nissan Note Tekna has developed a nasty suspension creaking sound. I understand from the Note drivers forum that this is an issue with 2014 Notes - front anti roll bar bushes are a known problem...

Should Volkswagen contribute towards the broken EGR on my Golf 1.6?

My 2010 Volkswagen Golf 1.6 TDI needed EGR replacement in December 2016 after 51,000 miles. The dealer quoted £1200 plus to replace but, as a valued customer, he reduced the cost to £400. I then asked...

Should Volkswagen replace the broken EGR valve on my Volkswagen Touran?

I have just had my 2013 Volkswagen Touran recall part changed, it was an NOx engine control unit (23R7), and only 5 days later (I don't drive it much) two orange lights came on. Volkswagen say it needs...

What do I do if a dealer refuses my rejection of a mis-sold car?

I purchased a car which me, and a witness, were told had full service history. It doesn't. I wrote stating I am rejecting the car but have had response back saying the sales person now denies telling us...

Can I ask Land Rover to pay for my gearbox failure due to their inaccurate service schedule?

Land Rover state in their service schedule that the oil in the automatic gearbox should be changed at 150,000 miles or 10 years. Mine has done 115,000 miles and the gearbox requires an expensive rebuild...

Dealer didn't tell us our new car had been in an accident - what do we do?

My parents bought my brother a 2005 Peugoet 107 in September 2016. The car developed a fault (horn sounding with no one pressing it) and was sent to the local mechanic to get it sorted. When he was fixing...

The steering rack on my new car was defective - can I claim against the dealer?

We have had a fairly acrimonious dispute with our local dealer and also VWUK about having to replace track rod ends and the steering rack on a Volkswagen Golf VII barely 6 months out of warranty. My point...

Can I check my own details on the National Insurance Database?

My car insurance is now due for renewal but premiums are all excessively high, being 75-100 per cent more than last year, even though I have 14 years NCD. When I contacted my current insurer it appears...

Can I get a refund for a diagnostic check that was charged under warranty?

My Peugeot 208 developed a fault with the electric window so took it to the dealer. They say it needs a repair and it's covered under warranty but they've made me pay £114 for the diagnostic check. That's...