Seriously damaged - can I reject repair and demand replacement?

Yesterday whilst stationary, waiting to join ferry at Dover my 3 month old Ford C-MAX was hit by a Polish lorry which seriously damaged and ripped the whole near side, including the wheels. As the damage...

Is there an additional driving test our 18-year-old granddaughter can take to reduce her insurance premium?

Our 18-year-old granddaughter recently passed her driving test. The family's second car is a basic MINI but when her parents tried to add her to their insurance the premiums quoted were prohibitive ranging...

How did an accident management company get my details following an accident?

Since having my car written off in a non-fault accident in May of this year, I have had three phone calls from ‘Claims Management’ companies wishing to manage a claim for compensation on my behalf. I see...

Why won't our insurance company provide a courtesy car whilst our Peugeot 407 is repaired?

I had a fire in my Peugeot 407 which is now 13 months old. We bought it in February 2011 from the garage secondhand. We have a warranty that still has two years on it. The fire was caused by cross contamination...

Thanks to my local Toyota dealer for repairing the windscreen cheaply on my RAV4.

I attend hospital five days a week, Monday through Friday for essential radiography treatment, a round trip of some 75 miles. I drive a Toyota RAV4 D-CAT 4x4 that is just six weeks old. A few days ago,...

Do all car insurance policies provide cover for someone else to drive my car in the event of an emergency?

I have just renewed my insurance through Saga, and am surprised (and delighted) to find a clause that, in the event of a medical or motoring emergency, allows me to give permission to anyone to drive my...

What should I do to ensure my insurance co offers a reasonable amount?

I had an accident last week and my car was written off. I'm v. worried as I only passed my test 11 months ago. I am a responsible driver (aged 35+), but my friend's car lost power on the M25 and I was...

If an insurance company appoints an accident management company, is the insurance company responsible for their actions?

It appears that following an accident, my insurance company may appoint an accident management service. If this happens, I would expect that the insurance company would take some responsibility for the...

Courtesy car for warranty repairs

My wife's car is due to have some paintwork repairs done under warranty. Honda Chester have referred it to an outside bodywork shop, who will provide a courtesy car but with a £1,000 excess. That on our...

Insurance - old named driver accident penalising me

A few months ago, my sister-in-law hit a cylist on a zebra crossing. It was night, dark and he did not dismount or have any lights so she did not see him. She was driving my car as a named driver on the...