Garage wants extra cash for a car we part exchanged.

We recently part exchanged our car with £500 for a car at a garage. The deal had been done but two days later they have phoned up wanting an extra £500 saying our old car had been an insurance write off...

Was there a contract, and can I get my deposit back?

I visited a main dealer this week. Told the salesman what I wanted - nearly new. He phoned me later, offering a car registered Feb 2012 with delivery miles, for £9999. Yes please, I said, and gave my...

Should I buy a cheaper Aston Martin from a non-franchised dealer?

I am about to buy an Aston Martin V8 Vantage. I have a choice of two almost identical cars with full service history and with 16,000 and 18,000 miles on them. One is with an Aston Martin dealer and is...

VSA module issue on a Honda Accord

Car went into Honda garage Aberdeens for repairs and when they went to reset code the VSA light came on, and I have been advised that I have to pay £1,600 for a new module! I have had the car since it...

Why won't the dealer contribute to the cost of repairing the catalytic converter on my cheap Ford Fiesta?

A month ago, I purchased a cheap runabout Ford Fiesta for £750 from a dealer in Enfield, London. Someone had part-exchanged it, although it came with a new MoT, two new tyres and exhaust. The MoT was obtained...

Who's responsible for this repair?

My daughter bought a car from a main dealer very shortly afterwards she took the car in for a noise under the manufacture warranty. It was found to be a worn shock absorber, the car had done approximately...

Part exchange rejected, can I get my deposit back?

A main car dealer offered me a price for my current car in part exchange for a new vehicle. We subsequently agreed a sale and I left a good deposit. Paperwork was to be signed upon collection of the...

Oil loss following dealer service

I recently had my Jaguar XF serviced at my local main dealer only to discover a few days later it was leaking oil - a lot of oil. Clearly I was very angry given that the service was over £400, but what...

Hell Vino

My 2009 Honda Insight hybrid, bought from and serviced by the local Honda dealer (I've been buying from Honda dealers and servicing with them for over 25 years) suffered a mishap that even baffled Honda....

Neglected facts/safety issue from main dealer purchase

On the 15/09/2011 I purchased a 57' Nissan X Trail (New Shape) from the main dealer, Cooperative Group, 200 miles from where I live. Before purchase I phoned the garage to make sure it had no towbar fitted...