Why aren't accident management companies outlawed?

Like RF I was involved in a no-fault incident and was contacted by a claims management company. Having read your opinion of these companies, I rejected their offer and took the courtesy car offered by...

Car in for warranty repair - should I have to pay for a courtesy car?

Can you tell me if I should be forced to pay for a courtesy car? My 2011 Renault Megane has suffered head gasket problems and it’s going to be off the road for weeks. Renault have agreed to fix it under...

Demanding a courtesy car during warranty work?

I am the owner of a Nissan Navara Tekna auto pickup. Up to 21st December 2012 I was a very happy owner. I took the vehicle in to the main dealer with an electrical problem (4wd warning light) to be informed...

Why should I pay for insurance on a courtesy car after my new Volvo broke down?

I have used Volvos exclusively for the past 25 years. On 19 October 2012 I bought my brand new V40 and took it on the road for the first time. Within five minutes I had to return it because "Software Malfunction"...

Running up rental costs whilst waiting for a part for my Freelander 2 - should I be driving the loan car?

My Freelander 2 was shunted in mid-September. The other car was a write-off but there was hardly any visible damage to mine. However, the absorbent cones behind the bumper and the bumper itself have had...

Courtesy car. Am I entitled?

I am insured with Diamond and on the 27th December, whilst out driving in a car park a woman came out of a junction, didn't stop and went right into the side of my car. She blamed me and said it was my...

Insurance and courtesy cars

I was involved in an accident shortly before my insurance runs out. My current insurance has told me when my insurance runs out the courtesy car will be taken away unless my new insurance covers it. I...

Are 'credit hire' cars risky?

My car insurance is due for renewal in two weeks and my current insurer has offered a renewal at £235, which represents a 17 per cent increase. Is this normal or should I seek alternatives? Secondly,...

Was I right to refuse a hire car from my insurance company?

Last Tuesday a lady in an automatic Golf rammed me when I was stationary, I think owing to your frequently-mentioned habit of pressing the wrong pedal. There was a lot of damage to my car, but she drove...

Does the dealer need to give me a courtesy car?

I bought vehicle with a gearbox fault, the dealer will fix it but will take approx 2 weeks and wont supply a courtesy vehicle. Does the dealer have to provide a courtesy vehicle if they are repairing my...