Most recently answered legal and consumer advice questions
I have just read your article on EGR failure on Volkswagens and the link to the emissions scam with interest. My 2011 Passat has been recalled as one of the cars effected by the scandal and has been fully...
We bought a 2011 Jaguar XFR from a main dealer five months ago. Yesterday, the oil warning light came on and the car started blowing out smoke. It was towed to a local garage and I've been told it needs...
We have a MINI Countryman All4 John Cooper Works, which we bought new from a main dealership two and a half years ago. The car has now done 11,500 miles and we noticed a burning smell from the clutch,...
I recently hired a car from a well-known national hire company. I booked and paid for five days hire. I returned the car full of fuel with no further damage. I received a claim from the hire company with...
My Vauxhall Meriva (2010 model) has just suffered a power steering pump motor failure . The vehicle has only covered 21,000 miles and the repairs have come to over £1000. As this appears to be quite a...
I bought a SEAT Alhambra new two years ago. The car is still within its manufacturer's warranty. Five months ago I noticed water dripping from the passenger sun visor, with water accumulating in the integral...
We bought a brand new 66-plate Tiguan from our local Volkswagen dealership two weeks ago. We have now got three problems with the car which showed up at the same time. We are booked for them to have a...
I need help with my Peugeot Boxer camper van. The vehicle is a 2008 model and has a full service history. In brief, the high pressure fuel pump has failed and snapped the end of the cam shaft. Has this...
My daughter started leasing a new car three months ago. It runs on 17-inch alloy wheels and run-flat tyres. Last Monday she was driving home and the car suddenly veered to the left and hit a parked car....
We purchased a used Kia Soul three months ago. The car is 3.5 year old and we specifically bought it because of Kia's long warranty. When we brought the car the car salesman said the car had 3.5 years...
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