Cam belt failure - what can I do?

Our cambelt shredded, causing sudden and complete power loss on a busy motorway, with no warning. We discovered on searching through the full service history paperwork that it hadn't been replaced or put...

Dual mass flywheel failure on BMW 3 Series

The dual-mass flywheel has failed on my BMW 3 Series. The car is just three and a half years old and has 29k on the clock. My local dealer tells me it will cost £2500 to repair and BMW 'may' pay something...

New car has broken down - can I reject it?

I picked up my brand new Ford EcoSport a few days ago. Within 24 hours, it had a steering lock fault and would not start. I was forced to call out the AA, who towed it back to the dealer. Where do I stand...

Discovered my 'new' car is not actually all that new - what should I do?

My wife bought a new Vauxhall Ampera in 2014 from a main dealer. We knew the Ampera was at the end of the production line but nothing was said to indicate that it was not a new car. In the course of getting...

BMW X5 - front driveshaft failure

I have a 2010 E70 X5 4.0d SE that suffered a catastrophic failure [Front propshaft broke away smashing a large whole in the engine] I am aware of an August Technical Bulletin [SI B26 01 14] published...

Bought a car - how do I return it?

I bought a used Vauxhall Insignia two weeks ago. The sales guy told me that the car had a full service history and I paid for a two year extended warranty. Paperwork arrived for the warranty and it appears...

Bought a van with a hidden accident history - what are my rights?

Four months ago I bought a used Volkswagen Transporter from my local approved dealer. About a month ago I discovered that it had been repaired prior to me purchasing it. I assume the dealer did it as they...

Can I reject my car over its replacement engine?

I have recently bought a two year old Vauxhall Corsa from a major national dealer. The car had some technical difficulties - which the dealer was failing to repair - so I asked my local mechanic to examine...

Garage has destroyed my father's car - what should he do?

My father recently used a small independent garage (that he had used for many years) to replace the cambelt on his Renault Modus. When the car was initially returned, there was a noticeable ticking sound...

Ford Focus leaking water but deal won't help - what should I do?

We bought our Ford Focus from new 16 months ago. Recently we noticed the footwells and the spare tyre in the bootwell had taken in water. We contacted our dealership whom said this was nothing to do with...