We had a courtesy car following an accident - who pays for this?

My wife had an accident in 2016 when she was hit on a roundabout by a car coming onto the roundabout. Her car was repaired and while being repaired she had use of a courtesy car. A few weeks ago she received...

Should I claim for minor damage or get it repaired and pay myself?

I hit a stationary vehicle causing very minor paint damage to both cars. The other owner (who appears honest) wants to go through insurance channels and will probably end up with a respray of a rear panel....

The solicitors dealing with my accident claim will not pay the VAT - is this right?

I was the victim of a rear end shunt in March. So far the claims handling firm of solicitors have only produced an agreement for me to sign appointing them. I can never speak to my designated claims handler...

Can find out if a car has been the subject of an insurance claim?

Is there any way I can find out if a car I have recently purchased has been the subject of an insurance claim please? I am insured with the NFU and their claims help line is automated with no heading for...

A passenger is claiming whiplash from an accident in my husband's taxi that never happened?

My husband owns his own taxi and a customer is claiming they received whiplash in his taxi as a result of him braking hard. He has received a solicitors letter which now states they are claiming because...

My daughter had a collision but now the other driver has changed their story - what do we do?

My grandson's school has a drive through pick up point with parking just before. My daughter was queuing when the car in front started reversing to park in a space, my daughter reversed to give her more...

A driver hit my car while parking and admitted blame - so why have my insurer settled for split liability?

When I was halfway into a parking space at school a car park, the car in the space next to me reversed out and bumped my car with significant force. She said she was to blame and we exchanged insurance...

We're recorded as 'at fault' in an accident where someone sideswiped us - how do we get this corrected?

We were sideswiped on a dual carriage way. The other driver was prosecuted and found guilty of driving without due care and attention, as well as leaving the scene of the accident. Our insurance company,...

I have protected NCD - should I claim for damage I caused to my car?

After 50 years of accident free motoring,I scraped my car. Now I'm in a dilemma. I have a policy with LV=, which has a No Claims Discount guarantee. Should I pay for the repair or claim on the insurance?...

A driver made a fraudulent claim against me - should I go to court or settle to save myself the hassle?

A van driver is claiming I damaged his van while I was reversing into a car park bay. I know for sure I did not hit his van. There are no marks on my car, so nothing to prove I dented his van. I took photos...