Bought a used car with faults - who should pay for the repairs?

We bought a used Ford Galaxy from a car supermarket recently, but noticed the car has no parcel shelf. After complaining, the car supermarket said they knew it was missing but it was our fault as we hadn't...

Bought a used car from a dealer, but it has no service history

Two weeks ago I bought an approved 2011 used Mercedes-Benz SLK and was told it had a full service history. I asked for the documents and eventually they provided them after a number of requests; however,...

Car damaged by trees - what next?

My daughter, who passed her test 6 months ago, has this morning had a collision with a tree branch which fell directly into her path immediately in front of the vehicle, resulting in substantial damage...

Timing chain failure on BMW X3

We brought a 2007 BMW X3 from a second hand car dealer, but 10 weeks later the timing chain failed. The garage where we brought the car have said they are going to replace the engine, but what guarantees...

Used car has faulty CD player - what are my legal rights?

I purchased a 2004 Honda Accord yesterday and on the way home noticed CD player and clock didn’t work. I called the seller and they told me to disconnect the battery to fix the problem. However, this hasn’t...

Brake discs worn after just 8500 miles

My 2007 Toyota Auris was requested to go back to the dealer following its first service as they wanted to check the brake disc due to possible corrosion. Three hours later I received a call to say they...

What's the legal definition of a new car?

We have just purchased a new Vauxhall Meriva. Prior to purchasing it we asked about it being the new facelift model (since Oct 2013) rather than the pre-facelift model (2010 to 2013). We were told that...

Does the Corsa VXR have Bluetooth as standard?

My son-in-law has just bought a used 2011 Vauxhall Corsa VXR from a dealer. Should it be fitted with Bluetooth?

Steering pipe failure on recently bought car - can we claim against the dealer?

My mother recently purchased a 2002 Toyota Corola Verso for £2490 due to it only having done 47,000 miles. The car is spotless and drives beautifully but as soon as we got it back we noticed a leak underneath-...

Flaky paint on a Toyota Auris - what are my rights?

Thirteen months ago I bought a Toyota Auris. I paid extra to have body moulding protective door strips added to the car and for them to be colour matched (sprayed) to the car. However, nine months later,...