A used car I bought three months ago suffered transmission failure - what are my rights?

I brought a 2013 Ford Kuga last December. It came with a three-month warranty. Last month, I noticed a grating sound when it changed from second to third gear. The garage had a look at it and assured me...

My 10-year-old car was written off - should I buy it back from the insurer?

My 2007 Ford Mondeo was hit by contractors for British Gas while it was parked outside my house. Their excavation vehicle has dented the driver's door and badly scratched the rear passenger door. I've...

My Ford Focus ST needs an expensive repair for a known issue - can I claim the money from Ford?

My 2013 Ford Focus ST experienced uneven engine running in December. A Ford dealer traced the problem to the engine wiring harness - a problem for which the car was recalled in the USA. The harness was...

My 2013 Ford Focus needs a new engine - what are my consumer rights?

My 2013 Ford Focus 1.0 suffered engine problems at 58,000 miles. Ford has diagnosed that it needs a new engine. Ford know this three-cylinder engine has problems, so what are my consumer rights?

My car was written off - what happens to the finance payments I've made so far?

My Ford B-MAX was involved in an accident and the other party accepted liability. I didn’t want the hassle, so I claimed against my own insurer. I lost my excess but, as I have legal cover under my insurance,...

A used car I bought a few months ago needs a new head gasket - what are my consumer rights?

I bought a 2014 Ford Focus on 30 Aug 2017, which only came with a three month warranty. Today I've been told it needs a new head gasket. Where do I stand with regards to liability and my consumer rights?

How do I find out if my vehicle is involved in a recall?

I see there is a safety recall on 2010 - 2014 Ford Focus, C-Max, Fiesta ST and Kuga for possible cracked cylinder heads, which could result in a fire. I've been unable to identify which engine is involved,...

I need a work vehicle - what's available for £3500?

I bought a Suzuki Carry in November, but it got stolen 46 days later. I need something else before starting work again (I'm a decorator). I'm struggling to find anything that's petrol, without high mileage....

My car's battery is discharging when it's shut down and stationery - any advice?

My Ford Mondeo's battery is discharging when it's shut down and stationery. It is a new battery, but the car is nine years old, with 53,000 miles on the clock. Any advice?

I've heard of engine failure issues in the Ford Focus - is it true?

I'm thinking of replacing my current motor with a Ford Focus Ecoboost. Last week I was in my local Ford dealers when I overheard a heated conversation between the service manager and a customer who’s 2014...