BMW 3 Series Touring differential fault

My 2007 BMW 3 Series Touring has been diagnosed as a differential problem. The car has covered 64,000 miles and has a full BMW service history. I’ve been quoted £1400 plus fitting for a new diff, but can’t...

ESP failure on Volkswagen Golf - should the dealer pay for the repairs?

It would seem that my 2007 Volkswagen Golf has finally succumbed to the infamous ESP light failure. I bought the car 18 months ago from a dealer and it has covered 55,000 miles. Do you know if Volkswagen...

Bought a used car that needs lots of work - who should pay?

I bought a 2006 Suzuki Grand Vitara privately, but after two weeks told by local garage that the car needs a new DPF and cat converter. The seller bought the car from the dealer in May, can I demand that...

Engine management problem with Golf at 36,000 miles

I purchased a 2009 Volkswagen Golf 1.4 TSi from an authorised dealership in 2012. The car had just 19,000 miles on the clock and was serviced regularly by them. Two weeks ago (at 36,000 miles) the engine...

Do I need to declare an accident if I was the only one involved?

I was driving my car recently and crashed into a traffic island. No one was injured and my car was the only vehicle to receive any damage. Am I required by law to report this to my insurance company? I’m...

Is it illegal to take delivery of a new car before date of registration?

I'm buying a new car which will be registered for the 1 September; however, the dealer wants to deliver the car early and keep it on my driveway. I phoned to get insurance cover and was told that it is...

Caught speeding, but no idea who was driving - what should we do?

We have received two speeding fine for offences committed on the same day. On the day in question, my husband, my daughter and myself were out on family trip and all three of us took turns driving. Problem...

Insurer won't let me buy back my written-off car - what can I do?

Two weeks ago I was sat in traffic when I was hit in the rear. Obviously, the accident was not my fault, but my 2004 Vauxhall Astra has been declared a write-off. Bar a creased floorpan, the damage is...

Paint imperfections on new car - can I return it?

I am the proud owner of a brand new Alfa Romeo Guilietta 1.4 170 Sportiva - this is the first time I have ever owned a new car. Sadly, I’ve noticed some small scratches where the front bumper joins the...

Failed automatic transmission on 2004 C-Max - can I sue Ford?

Our 2004 Focus C Max has just had a terminal automatic transmission failure. The local garage (member of Good Garage Scheme) has confirmed it needs a new gearbox, at a cost of £2000-£3000. Does this model...