Been waiting 10 weeks for C-Class part - what can I do?

My two month old Mercedes-Benz C350e was involved in a collision and is in a repair shop waiting to be fixed. However, the dealer is unable to get the replacement part - an airmatic suspension pump bracket...

Bought a used car that was misdescribed

I recently bought a used Volvo. During the test drive, the salesman described the car as having adaptive cruise control and rear collision mitigation. It now transpires that it has neither. What are my...

Poor quality crash repair - what are my rights?

My daughter is having issues with a lease company. The vehicle, a Citroen C1, was leased for 12 months and involved in an accident after just a few week. The other driver accepted full responsibility and...

Dealer won't refund deposit after I was refused finance

I paid a £500 deposit to Mercedes-Benz for a new car. The deposit was refundable subject to finance acceptance. My finance was declined and I am now having great difficulty trying to get my deposit back....

Dealer won't pay to fix faulty roof on Astra Twintop

I recently bought a Vauxhall Astra Twintop from a local dealer. The car was sold with a warranty that (the dealer said) covers the folding roof. Within a month of ownership, the folding roof mechanism...

New car involved in accident - can I cancel the PCP agreement?

I was hit by another car (Who took full responsibility for the accident). My car is on a PCP and the repairs are going to be quite extensive. Can I refuse to have the car back? Will my final settlement...

New car has broken down - what reccorse do we have?

Three months ago my daughter bought a second hand car. The garage assured us that it would be serviced before collection, but three months later, having now passed her test and having covered less than...

Volkswagen Golf gearbox failure at 62.000 miles

I've been told that I have a major oil leak from the gearbox of my Volkswagen Golf. The gearbox has covered 62,000 miles and Volkswagen states that the warranty was finished at 60,000 miles. What are my...

Ford Fiesta ST clutch failure

I bought a new Ford Fiesta ST in March ago. Last week the car was losing power. I called the AA and was told that the clutch was slipping. The car was taken back to the supplying dealer, but they say I...

Discovered rust on my Passat - what are my legal rights?

I bought a 2009 Volkswagen Passat estate from a local dealer a couple of weeks ago. However I subsequently noticed small blisters of rust on the B pillars of both the driver's and rear passenger's doors....