Recovery firm wants to charge me £138 - should I pay?

My 10 year old Smart Forfour lost its oil while driving recently. I stopped immediately and arranged for recovery to my local garage with my recovery provider. After a 10 day wait for a replacement sump...

Faulty SEAT Ibiza - am I entitled to a refund?

Three months ago I bought a 2011 SEAT Ibiza Cupra 1.4 TSI with 180PS. Since then I have noticed that the car uses a lot of oil. About a litre every 1000 miles to be exact. The garage I bought the car...

Rejected warranty claim - what are my options?

I bought a Lexus RX400h from a dealer 13 months ago. The car was sold with a 24 month extended warranty included as part of the deal. It is a 2005 car and has done 86,000 miles. Today I've found out the...

Dealer won't provide extended warranty documents

We purchased a used Ford Fiesta from a dealer five months ago for £5700. The extended warranty was included in price, but the dealer has never sent us the relevant documents. We've tried calling them,...

Bought a used car that's now broken down - should I sue?

I bought a second hand Volkswagen Polo for £995 from a local dealer a few days ago. The seller told me the car had a year’s MoT – is hasn’t. The seller also told me the car has had a recent service – it...

Bought a used car that's unsafe - what should I do?

I bought a car for my daughter in July last year for £950 – a 2003 Ford Ka Streetcar, with 12 months MoT (corrosion advisory note). After five months, the car became difficult to steer, so she took it...

Bad bodyshop repairs - what should I do?

My 2008 Golf was recently repaired by a Volkswagen approved body shop after a small bubble appeared on the wheel arch. On collecting my car, I found widespread scratches and damage to the pain and bodywork....

Rusty Zafira - should Vauxhall repair it for free?

I bought a Vauxhall Zafira as a seven month old Network Q car in 2009. After buying it I noticed a bubble of rust in the tailgate just where the silver strip touches the tailgate. The rust was repaired...

Why does my car have two registration dates?

I recently purchased a used Ford Mondeo (2006) and on the logbook the first registration is 07/03/2006, while the the first UK registration is 24/11/2006. There is a "Guernsey" address stamped in the Service...

Local dealer has damaged our car - what can we do?

Our 2007 diesel Volkswagen Beetle Cabriolet has recently had a new DMF and clutch fitted by our local Volkswagen dealer. However, since getting the car back, we've found reversing up an incline produces...