How do I fight a dishonest insurance claim?

A few weeks ago, whilst reversing out of a parking space at supermarket, my wheel slowly made light contact with the wheel of the car adjacent to me. There was no damage and a woman, who may have been...

Unfair parking ticket - should I fight it?

I have recently received a parking charge notice from a private car park claiming "payment not made in accordance with terms displayed on signage". We had paid the correct money for the time stated and...

Swirl flap failure on a recently purchased used car - what are my rights?

A month ago I bought an 56 plate 55,000 mile Chrysler 300 estate for £7000. The car went to limp home mode last week and the local garage diagnosed swirl flap motor failure but will not fix it. I returned...

Two serious faults within five months - Am I entitled to a replacement car?

I had a brand new Audi Q3 (2.0 TFSI, manual) delivered in January. Since then, it has had a new gearbox at 1000 miles due to a stiff gearstick and the discovery of swarf in the gearbox. And now last week...

Roof discolouration - is this a warranty item?

I have just bought a 2013 BMW 320D and after giving it a proper clean this weekend I have found a discoloured area about 12 by 6-inches in the centre of the roof. The car is silver in colour and the area...

Scam emails regarding parking - please warn others

I have received a scam email demanding money for parking on private land claiming to be sent from @justice.gov.uk, with threats of further consequences if not paid. It is clearly a scam but the elderly...

Bought a used Audi and discovered it needs £2k of work - what are my rights?

I paid a £500 deposit on an Audi A6 2.7 diesel Avant with 57,000 miles on the clock. I asked if the car could be taken to an Audi specialist nearby for a pre-purchase check, but they would not allow it...

Am in danger of invalidating my vehicle's warranty?

I have been told that I have to fit a particular model of reversing camera to my new motor home (as the motor home is already wired for this) and that it has to be fitted by the dealer I bought the motor...

Disabled driver - can I fight a parking ticket?

Last October I parked at High Barnet London Tube station, like I always do, when I take my disabled son into great Ormond Street Hospital. The car park has only six disabled bays and if I am not lucky...

Missing service history - what are my rights?

I recently purchased a used (2012) BMW X3 from a franchised dealer. The dealer confirmed in writing that the vehicle had a full service history and was maintained at their workshop. During the test drive...